Please read this Privacy Policy carefully.
PRIVACY POLICY
Last updated: 16 March 2026
Onboard Space (“Onboard Space,” “we,” “our,” or “us”) is committed to protecting your
personal data and respecting your privacy. This Privacy Policy explains how we collect,
use, store, and protect personal data when you access or use the Onboard Space
platform (the “Platform”), including our website, services, and communications.
This policy complies with the General Data Protection Regulation (EU) 2016/679
(“GDPR”) and applicable Spanish data protection laws. By using the Platform, you
acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy, together with our User Terms and Conditions and our Cookie Policy,
explains our practices regarding the collection, use, and disclosure of information that
you may provide to us via our website, www.onboardspace.com.
Please read the following carefully to understand our views and practices regarding
your personal data and how we will treat it.
This Privacy Policy will notify you of the following:
• What types of personal data does Onboard Space collect from you?
• Why Onboard Space collect and use your personal data?
• How we use the information we collect?
• What information may we keep from you?
• For how long will we store your data?
• Where do we store your data?
• How can you control and access the personal data you have given to Onboard
Space?
• With whom we share the information we collect from you?
• How do we share your data with third parties?
• How do we process communications that users may send to Onboard Space?
• How do we process messages between members on the website?
• How does Onboard Space treat personal data of children?
• How does Onboard Space make use of mobile devices?
• How does Onboard Space make use of social media?
• Who is responsible for the processing of personal data on the Onboard Space
website?
Your Rights Under GDPR
What security procedures does Onboard Space put in place to protect your
personal data?
• What are your rights in respect of your personal data?
• Visiting our website from outside the EU
• Cookies
• Confidentiality of your password
• How you can contact us
• Changes to this Privacy Policy
What types of personal data does Onboard Space collect from you?
Personal Data We Collect.
We may collect the following categories of personal data:
Information You Provide Directly
When you create an account or use the Platform, we may collect:
Name
Email address
Phone number
Address or location
Username and password
Profile information
Payment information (processed by payment providers)
Messages or communications sent through the Platform
Listings and advertisement content
Information Collected Automatically
When you visit the Platform, certain technical information may be collected
automatically, including:
IP address
Device type
Browser type
Operating system
Pages visited on the Platform
Date and time of access
Cookies and similar technologies
Information from Third Parties
We may receive information from third parties, such as:
Payment providers
Analytics services
Advertising partners
Social media platforms (if you connect your account)
When you visit the Onboard Space website, we may collect usage information from
your computer, phone, tablet, or other device you use to access our services. This may
include the pages you view and adverts you have seen. We may also collect technical
information, including your Internet Protocol (IP) address, login information, language
settings, date and time zone, browser type and version, and operating system.
When you register, we may collect your name, email, phone number, and password.
This information is necessary to access Platform services. If this information is not
provided, we will not be able to offer you the services available to registered members,
and you will not be able to create a member account.
Creating a member account allows you to save personal settings, upload profile photos,
add a mini-biography, provide details of your boat (if you are a boat owner), review
sailing opportunities applications, plan and manage future sailing trips, and access
other member-only features such as special offers. Your profile may also include
personal data such as your gender, age, personal description (mini biography), and
photograph.
We may use your email address to send confirmations for services or information you
request, confirm profile or account changes, provide marketing communications such
as newsletters or updates, and for administrative and security purposes. Each email
includes an automated option at the bottom to update your privacy settings, such as
hiding your profile or deactivating your account.
The information described above is collected by us or by third-party data processors
acting on our behalf, including business partners, technical staff, payment services,
advertising networks, and analytics providers. This data may be used to:
Personalize web content and advertising based on your preferences and
characteristics
Ensure our website is compatible with the browsers and operating systems used
by most users
Assist with in-house research and analysis to improve understanding of
customer needs
Create marketing profiles
Provide goods and services that may interest you or other users
Support strategic development
Why does Onboard Space Collect and Use Your Personal Data?
We process personal data for the following purposes:
Providing Platform Services
To:
Create and manage user accounts
Publish and manage listings
Enable communication between buyers and sellers
Provide customer support
Processing Payments
To process transactions related to paid services or advertising packages.
Improving the Platform
To analyse usage and improve functionality, performance, and user experience.
Security and Fraud Prevention
To detect and prevent fraud, abuse, or unauthorized use of the Platform.
Legal Compliance
To comply with applicable laws, regulations, or legal obligations.
Marketing Communications
With your consent, we may send newsletters, promotions, or product updates. You may
unsubscribe at any time.
We use the information you provide to administer your member account. Your data may
also be used for marketing activities, such as sending newsletters or other offers we
believe may be of interest to you.
There may be other occasions when we contact you, for example, if you have not yet
completed a payment online, we may send a reminder to continue your application.
This service benefits you by allowing you to resume a trip application without having to
re-enter your details.
When you use our services, we may send questionnaires or invite you to provide a
review of your experience with Onboard Space. We may occasionally ask members to
participate in market research. Any information collected and its intended use will be
explained at the time of the invitation.
We also send material related to your trip applications, such as how to contact other
members, or information we believe will help you plan and get the most out of your
sailing trip.
Personal data may also be used for analytical purposes to improve our services and
enhance the user experience. The goal is to optimize and customize the Platform to
your needs, making it easier to navigate and more enjoyable to use.
Members are invited to submit reviews after trips. By completing a review, you agree
that it may be displayed, as detailed in our Terms and Conditions, on the relevant trip
page on our website and on our social media accounts. This helps inform other
members about the quality of the trip, the destination, or other experiences you choose
to share.
In certain cases, we may need to use your information to manage and resolve legal
disputes, comply with regulatory investigations, enforce the terms of use of the Onboard
Space Platform, or respond to lawful requests from law enforcement agencies. We may
also send administrative messages, including security alerts.
Providing your personal data to Onboard Space is voluntary. However, depending on
the service you wish to use, we may only be able to provide that service if certain
personal data is collected. For example, we cannot process your trip application without
collecting your name and contact details.
How do we use the information we collect?
Onboard Space uses the information we collect about you for the following general
purposes:
For registration and to manage your account, including to allow you access to our
platform.
To communicate with you in general, including to notify you of exclusive offers
available and to respond to your questions and comments.
To enable us to publish your reviews.
To send you service-related information by email such as your payment and
application confirmation.
To enable you to communicate and interact with other members on the platform to
clarify any queries you may have with regards to a sailing trip.
To provide you with relevant and meaningful sailing opportunities.
To improve our platform to ensure that content is presented in the most effective
manner for you and for the device you are using.
To notify you about any changes to our services.
To prevent potentially prohibited or illegal activities.
What information may we keep from you?
We may keep a record of any correspondence between you and us, details of your
visits to our platform and the resources that you access, details of sailing trips you have
applied for or offered through our platform.
Information about your accounting or financial transactions including transactions
conducted through our platform such as your payments using a card.
Your replies to any surveys or questionnaires, such as your reviews on the trips you
have shared with other members. Such information may be used for analytic and user
understanding purposes.
Information we may require from you when you report a problem with our platform or
our service, such as the subject of your request for support.
We may collect, in accordance with applicable laws and where required with your
consent, information relating to the devices you use and the networks you are
connected to when using our services. This may include the following information: your
IP address, log-in information, browser type and version, browser plug-in types and
versions, operating system and platform, advertising identifier, information about your
visit through and from our platform, products you viewed or searched for, download
errors, length of visits to certain pages and page interaction. We collect this information
using various technologies including cookies. The Platform uses cookies and similar
technologies to:
Enable essential website functionality
Analyse website traffic
Improve user experience
Deliver relevant advertisements
Users may manage cookie preferences through browser settings or the cookie banner
displayed on the Platform (for further information please refer to our Cookie Policy).
For how long will we store your data?
We do not have a fixed expiration for storing your personal data during the duration of
your relationship with us. However, we will retain your data for five years after your last
use of our website and for one year after the closure of your account. If your account is
suspended or blocked, your data will be retained for a period of two to five years,
depending on the circumstances.
Where do we store your data?
Onboard Space stores your information, including your personal data, in the European
Union (“EU”). If your information is transferred outside the European Union (i.e. service
providers based outside of the European Union) we shall set up appropriate guarantees
so that the processing is conducted in accordance with European Union regulations on
the protection of personal data.
We store personal data only for as long as necessary to fulfil the purposes described in
this policy.
Retention periods may depend on:
The duration of your account
Legal or regulatory obligations
Dispute resolution requirements
When personal data is no longer required, it will be securely deleted or anonymised.
How can you control and access the personal data you have given to Onboard
Space?
You always have the right to review the personal data we hold about you. You can
request an overview of your personal data by emailing us to the email address stated
below.
In addition, you can inform us of any changes to your personal data, or you may
request the deletion of personal data or the correction of any inaccurate personal data
we hold about you.
Our platform gives you the option to add, update or remove information we hold about
you. Therefore, as a member you can access a significant amount of your personal
data through our website and you may be able to make such changes yourself.
We rely on you to ensure that your personal data is complete, accurate and current.
Please do inform us promptly of any changes or inaccuracies of your personal data by
contacting us at the email address stated below.
With whom we share the information we collect from you?
When you use our services, some information about you may be shared with other
members of the website, either on your public profile or during the sailing opportunity
application process (e.g., your telephone number and email address may be provided
to the member with whom you will share a trip).
As part of the sailing opportunity application process, information such as your name,
photograph, phone number, and email address may be displayed on the Platform and
shared with a Crewmember (if you are a Boat Owner) or a Boat Owner (if you are a
member of the crew).
As part of our rating system, reviews you write will be published on the Platform. These
reviews, including your abbreviated name (username) and photograph, are visible to all
visitors of the Platform.
We may also share parts of our Platform (including sailing trips posted by Boat Owners)
for display on social media websites.
Sharing Personal Data
We may share personal data with the following categories of recipients:
Service Providers
Third-party providers who assist in operating the Platform, such as:
Hosting providers
Payment processors
Analytics providers
Customer support services
These providers process data only on our behalf and under strict contractual
obligations.
Other Platform Users
When you publish a listing, certain information may be visible to other users, such as:
Your name or username
Contact information provided in the listing
Listing details
Legal Authorities
We may disclose personal data if required by law or in response to valid legal requests.
International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure
appropriate safeguards are in place, such as:
EU Standard Contractual Clauses
Transfers to countries with an adequacy decision by the European Commission
How do we share your data with third parties?
We only share your personal data with third parties when it is necessary to involve a
third-party service provider (i.e. if we charge you any fees or collect any money from
you in relation to any services on the platform).
We will never disclose, sell, or rent your personal information to any third party unless
you have consented to this. However, if a third party acquires all or part of our business
and/or assets, we may disclose your personal information to that third party in
connection with the acquisition.
We may also disclose your personal information where we are required to do so by
applicable law, by a governmental body or by a law enforcement agency, or to enforce
or apply our Terms and Conditions and other agreements. This includes exchanging
information with other companies and organisations for the purposes of fraud protection
and credit risk reduction.
We may use service providers to process your personal data on our behalf, such as
sending marketing materials or verifying the accuracy of the email address you
provided during the trip application process. Third party service providers are bound by
confidentiality clauses and are not allowed to use your personal data for other purposes
than instructed by Onboard Space.
Onboard Space website may contain links to and from other websites operated by third
parties. Please note that these websites have their own privacy practices and that we
do not accept any responsibility or liability for these websites. You should always
carefully read the Privacy Policy of each website you visit.
Onboard Space uses Google Analytics to gain a better insight into the audience and
improve user experience on the Onboard Space website. This information is treated as
highly confidential and will only be used for internal statistical reporting.
Onboard Space uses Mailchimp for email newsletters and for marketing activities.
Mailchimp offers full visibility of any of your information used by their service and the
option to unsubscribe which will delete any of your personal data.
We use PayPal as a payment service, which allows members to make online payments
of fees using their PayPal credentials and the PayPal privacy policy will apply to the
information you provide on the PayPal website.
How do we process communications that users may send to Onboard Space?
We may keep a record of your communication with us, for example, by storing all or
part of your message when you contact us through the contact form on our website.
This will enable Onboard Space to continue to provide you with the best service should
a query arise in the future and to provide a safer service to our members.
How do we process messages between members on the website?
We may review, scan, or analyse the messages you exchange with other members
through our platform for service improvement, customer support purposes, fraud
prevention, and enforcement of the contracts entered with our members, such as our
Terms and Conditions. For example, members must not obtain or attempt to obtain any
information through any means not intentionally made available on the platform such as
trying to bypass the application system of the platform by sending another Member
contact details in order to make the application outside of the platform and avoid paying
the fee.
We will never scan or analyse your messages with other members of our platform for
commercial or advertising purposes. We may use automated methods to moderate
these messages, but no automated individual decision-making is performed in this
process.
In accordance with applicable laws and where required with your consent, we may use
the information you give us on our platform for electronic direct marketing purposes (i.e.
receiving our newsletter, or other communications that we think may be of interest to
you).
We reserve the right to review or block the delivery of communications between
members that we, in our sole discretion, believe may contain malicious content, spam,
or may pose a risk to you or other users.
How does Onboard Space treat personal data of children?
Onboard Space may collect and process information of children under the age of
eighteen only as provided by the parent or guardian, or with their consent. Therefore, if
you are under the age of eighteen, you should not use the Onboard Space website
unless you have the consent of a parent or legal guardian.
If we become aware that we process information of a child under 18 years old without
the valid consent of a parent or guardian, we reserve the right to delete it.
The ‘Sell Your Boat’ section of the Platform is not intended for individuals under
eighteen.
How does Onboard Space make use of mobile devices?
We offer our website optimised for mobile and tablet browsing. The website on these
devices processes the personal details you give us in the same way as our website
does on a computer.
With your consent, we may send you push notifications with information about sailing
opportunities. You may grant us access to your location data or contact details to
provide services requested by you.
When you upload a picture from your mobile device, your picture may also be tagged
with your location information.
Please refer to your mobile device’s instructions to learn how to adjust settings, control
the sharing of your data, and manage the receipt of push notifications.
How does Onboard Space make use of social media?
We may use social media to promote our website’s sailing opportunities and boats for
sale adverts. The interaction and information obtained through Onboard Space are
always subject to the user’s privacy settings for each social network.
Who is responsible for the processing of personal data on the Onboard Space
website?
Onboard Space, which is a trading name of self-employed business Hortensia Chapela
Nunez, is registered in Spain under registration number 78733603A, whose registered
office is at La Junquera 7, Moana 36950, Pontevedra, Spain. Onboard Space can be
contacted by email at info@onboardspace.com.
Onboard Space controls the processing of personal data as described in this Privacy
Policy and under the laws of Spain.
Under the GDPR, we process personal data based on the following legal grounds:
Contractual necessity – to provide services requested by users
Legitimate interests – to operate and improve the Platform
Legal obligations – to comply with applicable laws
Consent – for marketing communications and certain cookies
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right of Access
You may request confirmation of whether we process your personal data and obtain a
copy.
Right to Rectification
You may request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”)
You may request deletion of your personal data under certain circumstances.
Right to Restriction of Processing
You may request limitation of processing in specific situations.
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format.
Right to Object
You may object to certain types of processing, including direct marketing.
Right to Withdraw Consent
If processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us at:
info@onboardspace.com
What security procedures does Onboard Space put in place to protect your personal data?
We have implemented appropriate security policies, procedures, and technical
measures to protect the personal data under our control from unauthorized access,
improper use, disclosure, destruction, or accidental loss. All your personal information is
stored on secure servers, and to maintain your privacy, all Onboard Space transactions
are performed using 256-bit TLS encryption.
Onboard Space implements suitable technical and organizational measures to
safeguard personal data against unauthorized access, loss, or misuse. These
measures include:
Encrypted communications (HTTPS)
Secure servers
Access control systems
Regular security monitoring
Despite these measures, no transmission over the internet can be guaranteed to be
completely secure.
What are your rights in respect of your personal data?
We respect your right to privacy and will only process personal information you provide
to us in accordance with privacy laws and regulations.
You are entitled to receive a copy of your personal data that is in our possession. Also,
you may request the deletion of personal data or the correction of inaccurate personal
data. Please note that we may keep certain information concerning you, as required by
law, or when we have a legal basis to do so (i.e. our legitimate interest to keep the
platform safe and secure for other users).
You have the right to object at any time to the processing of your personal data for the
purpose of direct marketing.
You also have the right to make a complaint to the relevant data protection supervisory
authority or to seek a remedy through the courts if you believe that your rights have
been breached.
In Spain, this authority is:
Agencia Española de Protección de Datos (AEPD)
www.aepd.es
Visiting our website from outside the EU
If you are visiting our website from outside the EU, please be aware that your
information may be transferred to, stored, and processed in the EU where our servers
are located and our central database is operated. The data protection and other laws of
countries in the EU and other countries might not be as comprehensive as those in your
country. Please be assured that we seek to take reasonable steps to ensure that your
privacy is protected. By using our services, for example registering as a member on our
platform, you understand that your information may be transferred to our facilities and to
third parties with whom we share it as described in this Privacy Policy.
Cookies
To find out more, please refer to our Cookie Policy.
Confidentiality of your password
Where you have chosen a password which enables you to access certain parts of our
platform, you are responsible for keeping this password confidential. We ask you not to
share a password with anyone.
How you can contact us
If you have any questions about this Privacy Policy or about our processing of your
personal data, please contact us by any of the following means:
Email: info@onboardspace.com
Through our website contact page at: www.onboardspace.com/contact
Phone: +34 653 05 05 05
Write: Customer Service, Onboard Space, La Junquera 7, Moana 36950, Pontevedra,
Spain
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes we make to our Privacy
Policy in the future will be posted on this page along with the updated revision date.
Where appropriate, we will notify you or seek your consent. Please check back
frequently to see any updates or changes to our Privacy Policy.