Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
It will notify you of the following:
What kind of personal data does Onboard Space collect from you?
When you visit the Onboard Space website, we collect usage information from your computer, phone, tablet or other device you are using to access our services, which may include your reading history and adverts you have viewed. We may collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, language settings, date and time zone setting, the type and version of your browser and operating system.
When you register on our website we may collect information from you such as your name, email address, phone number and a password. This information is required in order to gain access to the services provided by us on the platform. Onboard Space will not be able to provide you with the services offered on our platform if the required information is not provided and you will not be able to register for a member account on our platform.
Also, opening a member’s account will allow you to save your personal settings, upload photos on your profile, add a mini-biography, add details of your boat (if you are the boat owner), review sailing opportunities applications, plan and manage future sailing trips, as well as benefit from other features only available to members (such as special offers). Your profile may also include personal data such as your gender, age and personal description (mini-biography) and your photograph.
We will use your email address to send you a confirmation of any services or information that you request, to confirm any profile or account changes you make, for marketing purposes such as information updates, newsletters and for administration and security purposes. Located at the bottom of each email you have an automated option which allows you to change your privacy settings such as hide your profile and make your account inactive.
The information mentioned above is collected by us or third party data processors acting on our behalf such as business partners, technical staff, payment services, advertising networks and analytics providers, to personalise web content and advertising based on your individual preferences and characteristics, ensuring that our website is compatible with browsers and operating systems used by most of our users, and to assist with in-house research and analysis to improve understanding of our customer needs, to create marketing profiles, to provide goods and services we feel may interest you or other users and to support strategic development.
Why does Onboard Space collect and use your personal data?
We use the information you give us to administer your member’s account. We may use your information for marketing activities such as sending you our newsletter or other third-party offers we think you might find interesting.
There may be other times when we contact you. For example, when you have not yet finalised a payment online, we can contact you with a reminder to continue with your application. We believe that this additional service benefits you as it allows you to continue a trip application without having to fill in your details again.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Onboard Space.
We sometimes ask our members to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further.
We also send you material related to your trip applications, such as how to contact other members, and information that we feel might be useful to you in planning or getting the best out of a sailing trip.
We also use personal data for analytical purposes in order to improve our services and enhance the user experience. The main goal here is to optimise and customise our online platform to your needs, making our site easier to navigate and more enjoyable to use.
Members are invited to submit a review after the trip. By completing a review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant trip page on our website and on our social media accounts. This is to inform other members about the quality of the trip you embarked on, the destination you have chosen or other experiences you choose to share.
Providing your personal data to Onboard Space is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your trip application if we do not collect your name and contact details.
How do we use the information we collect from you?
Onboard Space uses the information we collect about you for the following general purposes:
For registration and to manage your account, including to allow you access to our platform.
To communicate with you in general, including to notify you of special offers available and to respond to your questions and comments.
To enable us to publish your reviews.
To send you service-related information by email such as your payment and application confirmation.
To enable you to communicate and interact with other members on the platform in order to clarify any queries you may have with regards to a sailing trip.
To provide you with relevant and meaningful sailing opportunities.
To improve our platform to ensure that content is presented in the most effective manner for you and for the device you are using.
To notify you about any changes to our services.
To prevent potentially prohibited or illegal activities.
What information may we keep from you?
We may keep a record of any correspondence between you and us, details of your visits to our platform and the resources that you access, details of sailing trips you have applied for or offered through our platform.
Information of accounting or financial transactions including transactions carried out through our platform such as your payment using a card.
Your replies to any surveys or questionnaires, such as your reviews on the trips you have shared with other members. Such information may be used for analytic and user understanding purposes.
Information we may require from you when you report a problem with our platform or our service, such as the subject of your request for support.
How long will we store your data for?
We do not have an expiry on the amount of time we will store your personal data during the duration of your relationship with us. However, we will keep your data stored for five years after your last use of our website and one year after the closing of your account. In the event that your account is suspended or blocked, we will keep your data for a period of between two and five years. Financial data is stored for the duration required by accounting laws.
Where do we store your data?
Onboard Space stores your information, including your personal data, in the European Union (“EU”). In the event that your information is transferred outside the European Union (i.e. service providers based outside of the European Union) we shall set up appropriate guarantees so that the processing is carried out in accordance with European Union regulations on the protection of personal data.
How can you control and access the personal data you have given to Onboard Space?
You always have the right to review the personal data we hold about you. You can request an overview of your personal data by emailing us at the email address stated below.
In addition, you can inform us of any changes to your personal data, or you may request the deletion of personal data or the correction of any inaccurate personal data we hold about you.
Our platform generally gives you the option to add, update or remove information we hold about you. Therefore, as a member you can access a significant amount of your personal data through our website and you may be able to make such changes yourself.
We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes or inaccuracies of your personal data by contacting us at the email address stated below.
Who do we share the information we collect from you with?
When you use our services, some information about you is shared with other members of the website, either on your public profile or during the sailing opportunity application process (i.e. we give your telephone number and email address to the member with whom you will share a trip).
As part of the sailing opportunity application process, information such as your name, photograph, phone number and email address, may be displayed on the platform and passed on to a Crewmember (if you are a Boat Owner) or a Boat Owner (if you are a member of crew).
As part of our rating system, the reviews you write will be published on the platform. The reviews, including your abbreviated name (username) and photography, are visible to all visitors of the platform.
We may distribute parts of our platform (including sailing trips posted by Boat Owners) for display on social media websites.
How do we share your data with third parties?
We only share your personal data with third parties when it is necessary to involve a third party service provider (i.e. if we charge you any fees or collect any money from you in relation to any services on the platform).
We will never disclose, sell or rent your personal information to any third party unless you have consented to this. However, in the event that a third party acquires all or part of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.
We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or in order to enforce or apply our Terms and Conditions and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may use service providers to process your personal data on our behalf, such as sending out marketing material or validating the correctness of the email address you provided during the trip application process. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by Onboard Space.
Onboard Space uses Google Analytics in order to gain a better insight into the audience and improve user experience on the Onboard Space website. This information is treated as highly confidential and will only be used for internal statistical reporting.
Onboard Space uses Mailchimp for email newsletters and for marketing activities. Mailchimp offers full visibility of any of your information used by their service and the option to unsubscribe which will delete any of your personal data.
How do we process communications that users may send to Onboard Space?
We may keep a record of your communication with us, for example, by storing all or part of your message when you contact us through the contact form on our website. This will enable Onboard Space to continue to provide you with the best service should a query arise in the future and to provide a safer service to our members.
How do we process messages between members on the website?
We may review, scan, or analyse the messages you exchange with other members through our platform for service improvement, customer support purposes, fraud prevention and enforcement of the contracts entered into with our members, such as our Terms and Conditions. For example, members must not obtain or attempt to obtain any information through any means not intentionally made available on the platform, such as trying to bypass the application system of the platform by sending another Member contact details in order to make the application outside of the platform and avoid paying the fee.
We will never scan or analyse your messages with other members of our platform for commercial and advertising purposes. We may use automated methods to carry out the moderation of these messages, but no automated individual decision-making is performed in this regard.
In accordance with applicable laws and where required, with your consent, we may use the information you give us on our platform for electronic direct marketing purposes (i.e. receiving our newsletter, or other communications that we think may be of interest to you).
We reserve the right to review or block the delivery of communications between members that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or others users.
How does Onboard Space handle personal data of children?
Onboard Space may collect and process information of children under the age of 18 only as provided by the parent or guardian, or with their consent. Therefore, if you are under the age of 18, you should not use the Onboard Space website unless you have the consent of a parent or legal guardian.
If we become aware that we process information of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
How does Onboard Space make use of mobile devices?
We offer our website optimised for mobile and tablet browsing. The website on these devices processes the personal details you give us in the same way as our website does on a computer.
With your consent, we may send you push notifications with information about sailing opportunities. You may grant us access to your location data or contact details in order to provide services requested by you.
When you upload a picture from your mobile device, your picture may also be tagged with your location information.
Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.
How does Onboard Space make use of social media?
We may use social media to promote our website’s sailing opportunities. The interaction and information obtained through Onboard Space are always subject to the user’s privacy settings for each social network.
Who is responsible for the processing of personal data on the Onboard Space website?
Onboard Space, which is a trading name of self-employed business Hortensia Chapela Nunez, is registered in Spain under registration number 78733603A, whose registered office is at La Junquera 7, Moana 36950, Pontevedra, Spain.
What security procedures does Onboard Space put in place to protect your personal data?
We have implemented appropriate security policies, procedures and technical measures to protect the personal data that we have under our control from unauthorised access, improper use, disclosure, unauthorised destruction or accidental loss. All your personal information is kept on secure servers and to keep your data private, all Onboard Space transactions are performed using 256 bit TSL encryption.
What are your rights in respect of your personal data?
We respect your right to privacy and will only process personal information you provide to us in accordance with privacy laws and regulations.
You are entitled to receive a copy of your personal data that is in our possession. Also, you may request the deletion of personal data or the correction of inaccurate personal data. Please note that we may keep certain information concerning you, as required by law, or when we have a legal basis to do so (i.e. our legitimate interest to keep the platform safe and secure for other users).
You have the right to object at any time to the processing of your personal data for the purpose of direct marketing.
You also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you believe that your rights have been breached.
Visiting our website from outside the EU
Confidentiality of your password
Where you have chosen a password which enables you to access certain parts of our platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How you can contact us
Through our website contact page at: www.onboardspace.com/contact
Phone: +34 653 05 05 05
Write to: Customer Service, Onboard Space, La Junquera 7, Moana 36950, Pontevedra, Spain
Last updated: 9 January 2019