Payment information

The credit payment system provides Boat Owners and Crew Members with an easy way to make payments on the Onboard Space platform.

The Boat Owner and Crew Member can use credits in the same way as real money to pay for fees that will give them access to each other’s contact details.

Each member will be allocated an account with 3 starting credits free of charge when they register with Onboard Space.

Members can buy credits by credit card through the PayPal system.

The credits can be purchased any time at the price of €5 euros per credit. The member can choose to buy one single credit or more credits from the various credit packages available, for example 10 credits at the cost of €42,50.

Terms of Use

The credits can only be purchased from the Onboard Space website.

Onboard Space will issue an invoice for each credit or credit package purchased. For this, the member must provide Onboard Space with all the necessary details.

Credits are non-refundable. Once the payment is made it will be charged in full without the option of a refund.

In the event that Onboard Space blocks an advert because it considers, in its absolute discretion, that said advert infringes the Terms of Use, Onboard Space will not refund the credits used in relation with this advert.

The credits purchased and free of charge starting credit are not redeemable for cash and are not transferrable. The credits are associated with the email account that must be indicated when buying the credits. Credits cannot be transferred between accounts (i.e. from one email to another), even if the owner of the accounts is the same.

All credit prices include taxes.

Credits do not expire as long as you are registered as a member on the Onboard Space platform. However, there is a limit to how many unused credits you may have at one time. For more information please refer to our Terms and Conditions.

How can I buy more credits?

  • Go to your Dashboard page and select Purchase Credits.
  • Select the credit package of your choice.
  • Choose your payment method and follow the screen instructions to perform the payment.
  • You can check your credit balance in the top right-hand corner of your monitor’s dashboard screen, as well as the main menu of your mobile (the number displayed next to Purchase Credits).

Pay using PayPal or Credit Card

You can choose to pay with your credit card on the PayPal Checkout screens.

Get your money back

Please contact us to discuss the issues you have encountered. We aim to resolve the matter for you as soon as possible.

Download your invoice

Members can download invoices from their dashboard.

Safe payment

When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number.

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